The Tidio platform is a comprehensive and effective Why Businesses customer service solution that enhances the customer service and increases sales. A live chat widget that is easy to use keeps the business available around-the-clock, and the Lyro chatbot that is driven by AI interact with customers in real time.
Tidio offers real-time service by combining live chat and chatbot capabilities help engage with consumers and scale up the revenue. With the chatbot capability, responses can be personalize resulting improvement in response times. The integration with numerous platforms is smooth, allowing users to communicate consistently across several channels. Tidio’s live chat function enables real-time conversation and includes the ability to examine visitor profiles, track behavior, and personalize replies. Additionally, Tidio provides a mobile app so that agents may reply from any location and provide round-the-clock assistance.
Tidio’s Key Features
Tidio is a comprehensive customer service platform that is engineered to improve customer support and increase revenues for job function email list businesses, with a particular emphasis on small and medium-sized enterprises. It incorporates AI and live messaging capabilities, enabling businesses to automate responses to common inquiries and engage with customers in real time.
Tidio is a popular option for automation flows, help desk tools, AI solutions, and ticketing systems.
When seeking a customer service infrastructure for your website, is it advisable to incorporate it into the development of chatbots?
We go over all the features, benefits, and price points of Tidio in our comprehensive review.
Live Chat
Tidio includes an integrated live chat exploring the benefits of targeted sms lists for retailers feature that lets you transfer the discussion to a live chat representative. It enables you to create rules that will automatically assign agents to discussions in live chat.
Tidio Live Chat
Pros.
Tido supports live chat along with other lack data social media messaging (WhatsApp, Instagram, and messenger etc).
AI driven Lyro chatbot provides 24/7 customer support.
Integration with several content management systems is comparatively easier like Wix, shopify, and WordPress etc.
Tidio’s App allows its agents to chat with its customer on the go.
Cons.
Tidio has very few options for customization in its free plan.
Although Lyro chatbot is useful but it still need human intervention for complex queries.
Tidio’s lack of phone support is a huge setback for business who prefer phone conversations.
When handling large amount of chats simultaneously, users have reported performance issues while handling large amount of chats.
Very limited third party integration capabilities in free plan.
Some users have reported low response time from Tidio’s customer support.
Flows
A Flow is a computing program that lets you interact with people through text messages. Tidio Flows are made to comprehend the questions your visitors ask and carry out easy activities in response to certain triggers. Flows can manage routine enquiries, including those about business hours or basic transactions with few variables.
