Tidio has been generating significant Key Pain Points buzz in the conversational AI sector over the past few years. The Lyro AI chatbot is utilized by small businesses and enterprises, and numerous e-commerce vendors have integrated it into their websites.
Nevertheless, a number of consumers have expressed their dissatisfaction with the product due to persistent issues. Heather J., a Tidio user and contact center manager, reports that the mobile app occasionally experiences connectivity issues with the desktop version, which can result in missed messages or delayed notifications.
Let’s investigate the reasons why individuals are seeking alternatives to Tidio?
Integration Limitations
>Despite the fact that Tidio connects Key Pain Points with a large number of platforms, it does not provide support for specific CRM and CMS systems, which may make it more difficult to achieve smooth workflow.
Tidio does not provide direct c level contact list integrations like Intercom, nor does it let users to make custom API calls. However, it does offer integration with Zapier, which allows users to connect to various programs.
Your existing tools should be seamlessly integrated with your customer service platform. Integration guarantees that all of your data—including customer history, preferences, and interactions—is stored in a single location.
>Tidio does not offer support for specific CRM and CMS systems, which may complicate the process of achieving a seamless workflow, despite the fact that it links with a large number of platforms.
In contrast to Sobot, which seamlessly integrates with other software, Tidio depends on third-party applications such as Zapier. Utilizing third-party software may necessitate considerable time and effort.
It primarily results in the disruption of workflows. Furthermore, the manual transfer of data may result in errors or data loss.
Why Users are Turning to Alternatives? 1
Performance Issues
>There were a few users who reported what you need to know about building targeted sms lists issues with the app’s reliability on certain operating systems. As an instance, one of the reviewers said that the mobile application and website are “extremely slow to load up at times” when viewed on a common mobile device.
For Better Customization and Flexibility
>Despite the fact that Tidio provides some lack data customization, it does not offer the same level of flexibility as its competitors. For example, the level of personalization and complexity in Chabot interactions is restricted by the fact that you are unable to completely customize Chabot sequences beyond the pre-set templates.
Why Users are Turning to Alternatives? 2
Analytics Limitations
>When compared to other live chat systems that are more comprehensive, the reporting and analytics capabilities of Tidio Live Chat are very basic. Businesses that depend largely on doing in-depth data analysis. In order to optimize their customer service strategy may find this to be a bit of a challenge.
Missing critical data on customers may jeopardize your business’s success. Metrics like conversation volume and response time enable your firm to provide an exceptional client experience.
Tidio imposes restrictions on analytical capabilities. Consequently, monitoring critical indicators that might facilitate your business’s success is challenging. It is essential to transition to a better alternative that does not constrain company analytics.
