Scripted conversations and sales based on a manual are no longer attractive for contact centers around the world. Customers now have different demands when it comes to buying, and these must be addressed by the call center . Today we are talking about CX personalization. CX is the acronym we […]
Daily Archives: November 3, 2024
11 posts
In a new study, psychologists want to investigate how “earworms” work—songs that you can’t get out of your head. They ask people to sing these earworms out loud and record them. When they analyz the recordings, the researchers made a surprising discovery. A surprisingly large number of the recordings perfectly […]
Arts and crafts – creative activities such as writing and painting, but also manual work such as knitting or woodworking – boost people’s wellbeing and mental health, according to. This is evident from a survey among almost 7,200 Britons. Adjustments were made for socio-demographic factors, such as gender, age, health, […]
According to a study published in the scientific journal pping quarter of the European continent is waiting to be ‘rewilded’. In total, this covers an area of 117 million hectares. For comparison: that is almost 30 times the size of the Netherlands. The term ‘rewilding’ may make you think of […]
Or to be precise: children who spent a lot of time on the tablet at age 3.5 were more likely to be angry and frustrated by the time they were 4.5. And remarkably, a cycle emerged: children who were more prone to anger and frustration at age 4.5 were even […]
The researchers from University College London (UCL) that the Port Askaig Formation, consisting of a layer of rocks up to over 1km thick, was likely form between 662 and 720 million years ago during the first of two global ice ages that are thought to have stimulat the development of complex, multicellular […]
All companies that have a call center service or a call center have the potential to sell from this department. Many use this service to provide help and resolve customer queries, but it is also possible to sell if you do things right. Today we will tell you how to […]
The remarkably active nucleus of this galaxy makes the central region M106 particularly interesting to astronomers, also because several supernovae have been observ there – in 1981 and 2014. At the heart of this galaxy, like most spiral galaxies, lies a supermassive black hole, but this one is particularly active. […]
A good direct marketing campaign is based on two things: the design of the campaign itself and who you are going to send said campaign to. Do you have the first clear? Then today we will tell you how to get to the second in the easiest, fastest and cheapest […]
During puberty, motivation at school decreases. This was already apparent from. A new study, conduct in Australia, shs new light on this puberty dip. The four-year study follow 7,769 students from group 8 to the third year of secondary school. The specific focus was on the role of teachers and […]
In a call center, the difference between success and failure is usually measured by productivity . The main job of a call center is to serve customers, so increasing productivity allows for an improvement in the number of calls handled. Of course, there are other factors such as call quality […]
