What is ChatBot? Introduction to the 2 major types of chatbots!
(1) Introduction to ChatBot! Meet chatbots in 3 minutes
ChatBot is a computer program that simulates human conversation for automat question and answer. It responds to user questions or instructions through preset rules or scripts. Allowing chatbots to interact with humans like real people.
ChatBot, also known as “online chat robot” or “online chat robot” in Chinese, plays a multi-functional role. In the online environment and can be responsible for customer service. Marketing interaction and other flexible applications.
With the continuous development and advancement
Of AI artificial intelligence and Natural Language Understanding (NLU) technology, the application scope of ChatBot has evolv to become more diverse.
At first, ChatBot was mainly us for basic functions such as simple customer service Q&A and message push, providing an instant interactive experience. However, today’s ChatBot has gradually expand to more flexible application scenarios, including but not limit to assisting in writing articles, participating in social interactions, and even generating images in various work and life situations.
This comprehensive application makes ChatBot a powerful and flexible tool, providing users with a smarter and more convenient service experience.
(2) What types of ChatBot are there? 2 Major ChatBot Type Descriptions
Flow Bas ChatBot (process chatbot)
Process-bas ChatBot is bas on a preset fix process. When the user interacts, the ChatBot program will respond according to pretermin steps.
This type of ChatBot is suitable for more structur and prictable tasks, such as customer service, order tracking, etc., making the interaction process more orderly and consistent.
For example: WhatsApp Bot, intelligent customer service of various banks or e-commerce platforms
Intent Bas Chatbot (intent-bas chatbot)
Intent-bas ChatBot focuses on understanding the user’s intentions, analyzing the content enter by the user through Natural Language Processing (NLP) technology, and responding in a more intelligent way.
This kind of ChatBot is more flexible and can handle
Complex conversation situations and provide a more personaliz and natural interactive experience.
For example, when users ask questions about different topics, the intent-bas ChatBot can flexibly respond appropriately, making the conversation deep and natural.
For example: ChatGPT, Amazon’s Alexa, Apple’s Siri, Notion AI
2 Big ChatBot Types
What are the benefits of using ChatBot for marketing? 5 Top ChatBot Benefits!
(1) Five major advantages for enterprises to use ChatBot
ChatBot Advantage 1: 24/7 service
Chatbots can provide round-the-clock service without time restrictions and can answer customer inquiries at any time. They can also provide customers with immiate help even during non-working hours or holidays, increasing customer satisfaction.
The advent of mobile technology has revolutioniz the way individuals interact, both socially and professionally. Central to this transformation is the concept of special phone data, which encompasses various forms of data usage that special database extend beyond conventional voice communication and basic messaging further shaping the way society communicates and interacts.
ChatBot’s automation function can replace some
Of the work of manual customer service, rucing the company’s labor costs. In addition, the cost of developing ChatBot is much lower than the cost of setting up a complete human mexico phone number data resource customer service team. 5 major advantages of ChatBot
What are some common uses for ChatBots? 4 ChatBot application examples shar!
(1) Customer service
ChatBot customer service support is a common method us by enterprises
Chatbots can automatically answer frequently aero leads ask questions and provide real-time customer support services, effectively rucing dissatisfaction caus by waiting times.
For example, the intelligent customer service ChatBot example common in various banks uses chatbots to answer frequently ask questions in real time to improve service efficiency and quickly meet customer nes.
ChatBot Purpose-Customer Service
(2) Order tracking
ChatBot can be us for order tracking. When customers want to check the status of their order, the chatbot can provide relevant information in real time, including whether the order has been shipp, estimat delivery time, etc.
Many brands are now cooperating with the ChatBot platform, binding orders to LINE, IG, or FB, and updating shipping progress through chatbots, allowing consumers to track orders at any time.
The picture below shows the order tracking screen bound by Taiwan e-commerce platform Shopee and LINE:
ChatBot purpose-order tracking
(3) Product recommendation and shopping guide
ChatBot can improve sales conversion rates by recommending suitable products or services to customers bas on their nes and preferences. For example, when a customer inquires about a specific product, a chatbot can provide relevant recommendations or assist in placing an order.
ChatBot usage-product recommendation and shopping guide
(4) Marketing activities
ChatBot can be widely us in promotional and marketing activities, such as pushing discount codes, promotional messages or event notifications to customers through chat interaction. In addition to increasing brand awareness, it can also promote sales.
ChatBot Purpose-Marketing Campaigns
ChatBot Platform Introduction | Top 10 ChatBot Recommend Platforms!
(1) CHATISFY
For those who run small or mium-siz e-commerce or businesses, CHATISFY chatbot may be one of the ideal choices!
A major feature of CHATISFY is that it can automatically
Reply or send private messages to posts on FB that contain specific keywords. It can be said to be a 24-hour automatic sales helper. This is an extremely convenient function for operators.
CHATISFY: https://www.chatisfy.com/
(2)Dialogflow
Dialogflow is a product of Chatbot by Google. According to the official description, it is a virtual waiter that uses the latest technology and has real-person AI conversation capabilities. There are currently 2 versions: Dialogflow CX (advanc) and Dialogflow ES (standard).
The two versions provid by Dialogflow support more than 30 languages and dialects , which is very friendly to companies focusing on foreign markets. You can link web pages or files to the Dialogflow chatbot and use its large language model to generate real-time automat chats. Serve.
In addition, Dialogflow monthly billing is bas on the Dialogflow version and the number of requests issu in that month.
